Key takeaways
- Noise-cancelling microphones matter more than speakers
- Wired headsets suit fixed call centre seats
- DECT wireless gives the best range in the office
- Bluetooth suits hybrid staff using laptops and mobiles
Staff who spend hours on calls or video meetings rely on their headset more than almost any other piece of equipment. A cheap headset leads to poor audio for customers, fatigue for staff and more complaints about the phone system that are really headset problems.
Wired headsets
Wired USB or quick-disconnect headsets are reliable, never need charging and are the standard choice for call centre seats. They are also the most affordable option. The trade-off is that staff are tied to the desk.
DECT wireless headsets
DECT wireless headsets connect to a base on the desk and give staff freedom to walk around the office while on a call, often with a range of tens of metres. They are popular with reception teams, managers and anyone who needs to fetch information mid-call.
Bluetooth headsets
Bluetooth headsets connect to laptops and mobile phones, making them ideal for hybrid workers who move between home, office and travel. Business models include a USB dongle for reliable connection to the computer and certification for Microsoft Teams or Zoom.
What to look for
Whichever type you choose, check:
- Noise-cancelling microphones for open-plan offices
- Comfort for long wear, with lightweight or cushioned designs
- Mono for awareness of surroundings, stereo for focus
- Certification for your calling or meeting platform
- Busy lights that show colleagues you are on a call
- Central management for firmware and settings
Standardise across the team
Using one or two headset models makes support, spares and training simpler. We can supply trial units so your team tests comfort and audio before you buy in volume.
Frequently asked questions
Mono suits receptionists and anyone who needs to hear the room. Stereo suits focused work in noisy offices.
Most business headsets work with IP phones through a cable, adapter or wireless base. We check compatibility first.
Typically a full working day of talk time on business models.
Yes, occasionally. Business models can be updated centrally.
